At Sleepy Styles, your satisfaction is our top priority. We want you to love your new cotton slippers as much as we do! However, we understand that sometimes things just don’t work out as planned. That’s why we’ve created a simple and straightforward returns policy to ensure your experience with us is nothing short of delightful.
Return Window
If you find that your new slippers are not the perfect fit, don’t worry! You have 30 days from the date of delivery to initiate a return. This allows you plenty of time to try them on in the comfort of your home and decide if they’re right for you.
Eligibility for Returns
To qualify for a return, your slippers must be in their original condition—unused, unworn, and with all tags attached. We want to ensure that every customer receives products that are fresh and ready for use. If the slippers have been worn or damaged, we may not be able to accept the return.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [email protected]. Please provide your order number and the reason for the return.
- Return Authorization: Once your request is processed, we’ll provide you with a return authorization and instructions on how to send your slippers back to us.
- Prepare Your Package: Securely package your slippers in their original box or a suitable shipping container. Make sure to include the return authorization in the package.
- Shipping the Return: You are responsible for the return shipping costs unless your item was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Process
Once we receive your returned slippers, we’ll inspect them to ensure they meet our return criteria. If everything checks out, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
Exchanges
If you’d like to exchange your slippers for a different size or color, simply follow the return process outlined above. Once we receive your returned item, we’ll expedite the shipping of your new selection. Please note that exchanges are subject to availability.
Final Sale Items
Unfortunately, items marked as “final sale” are not eligible for returns or exchanges. Be sure to check the product details before making a purchase.
Customer Support
We’re here to help! If you have any questions about your return or need assistance, don’t hesitate to reach out to us at [email protected]. Our dedicated team is ready to ensure you have a seamless experience.
Thank you for choosing Sleepy Styles! We appreciate your business and look forward to helping you find the perfect pair of slippers.